Privacy & cookies
Who are we?
Crab & Crown is a trade name of Aashna BV, Academiestraat 11, 8000 Brugge, Belgium, company number 1042.374.470. We are responsible for processing your personal data. Questions? Email info@crabencrown.be.
What data do we process and why?
- Reservations. Your name, email address, phone number, party size, date and any remarks (such as allergies). We use these to manage your booking and contact you when needed. Legal basis: performing your reservation.
- Contact. When you email or call us, we use your details to reply. Legal basis: our legitimate interest in answering questions.
- Groups and events. If you ask for a tailor-made formula, we use your details to prepare an offer. Legal basis: steps prior to entering into a contract.
We never sell your data and never use it for advertising without your consent.
Who do we share your data with?
Online reservations are handled by RestoManager, which processes your data on our behalf. For the map we use Google Maps; Google receives data such as your IP address, but only after you accept cookies for third-party services. Otherwise we only share your data when required by law.
How long do we keep it?
We keep reservation data no longer than necessary, and in any case no longer than 2 years after your visit, unless a legal retention obligation (e.g. accounting) requires longer.
Your rights
You have the right to access, correct or erase your data, restrict processing, object and request data portability. You can withdraw any consent at any time. Email info@crabencrown.be. If you are not satisfied, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels (dataprotectionauthority.be).
Cookies
We don’t use cookies to track you, and no analytics or advertising cookies. Two third-party services on our site do set their own cookies: the RestoManager reservation module and the Google Maps map. We only load them after you give consent. If you decline, you can still book by phone on 0489 77 14 02.
You can change your choice at any time via ‘Cookie settings’ at the bottom of every page.
| Name | Set by | Purpose | Type | Duration |
|---|---|---|---|---|
| cc-consent-v1 | Crab & Crown | Remembers your cookie choice (local storage in your browser). | Necessary | Until you clear it |
| RestoManager | book.restomanager.net | Reservation module and floating booking button. | Third party, after consent | See RestoManager |
| Google Maps | google.com | Shows our location on the map. | Third party, after consent | Up to 13 months |